I participated in Google Non profit marketing Immersion (NMI) challenge.
In this challenge, Google helps various NGOs provide pro bono digital marketing support from students and volunteers.
My team comprised of myself and my batchmate from S.P. Jain Institute of Management and research. We were being mentored by our Professor Sheila Roy.
As part of this competition, a team has to run and track 4 week Google search ad campaigns for an NGO.
How we began our preparation?
I came across this competition while doing some Google Search. This competition felt interesting to me for two reasons; A) It would help me to learn and implement Digital marketing in real life scenarios and B) It would provide me an opportunity to work for a cause I believe in by helping an NGO.
While I had basic understanding of Google Ads and Digital marketing, I began my preparation by going through extensive courses curated by Google on
Google Adwords
Google Measurement
Google Analytics (Basic + Advanced)
I read many articles on Medium and reached out to previous year participants through LinkedIn. All this help me prepared for my 7 week interaction with the NGO.
A little about our NGO..
Our team was mapped with an International NGO named Orion Edutech.
Orion Edutech empowers students by providing vocational training and recruitment opportunities to meet the demands of the industry. They have selected skill development courses which are relevant and running across 16 countries such as India, Zambia, Bangladesh, Namibia, South Africa, Canada, Algeria and Ghana.
They follow a franchise based model wherein they reach out to business oriented individuals in various countries and start a franchise along with them. These franchise provide trainings and placement supports to local students at minimal prices with the help of Orion Edutech.
What did we do for the NGO?
Goal Definition
In our initial interactions with the NGO Marketing lead, we gained idea about NGO, competition space, existing marketing initiatives and objectives with the NMI program.
We identified that the company was running campaigns, receiving impressions and clicks but people were not filling the lead form. (Zero leads in past one month)
They have 2 target audience:
People who want to get franchise
People who want to apply for courses
Our objective was
Generate leads for enquiry related to franchise business
Generate leads for course application form
Target Audience
We interacted with business teams and market facing teams to understand the target audience in depth. We focused on demographic, behavioral and psychographic factors associated with the target group.
Current Evaluation
We conducted in depth evaluation of the current position of the NGO. We analyzed their website, Google Adwords performance and social media accounts.
Strategy development
We focused on two key areas:-
1. Revamping the website
Footer
Landing Page
Lead Form
We introduced new features on the website:
Multilingual Website
Chat Bot Features
Facebook Integration
Course specific Pages
and much more
2. Devising better Google search ads
We decided to run 3 types of Google Ad campaigns: Brand, Own a franchise and Student course lead.
We created few ads for each of the campaign:
Result and learnings
We were able to get 168 leads in a period of 28 days for the NGO which was 4x our targets.
Overall, this competition provided a great glimpse into life of a digital marketeer.
We gained above all valuable experience in using such tools as:
Google Analytics,
Google Tag Manager,
Wix
Google AdWords
Google Analytics
Google Hangout Docs, Sheets, and Slides
Apart from this, we also learnt soft skills such as:
Managing client Interaction
Negotiating targets with clients
Learning and delivering in short period of time
Communicating ideas in a presentable manner
Task division and ownership
Chaitali Bansal
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